Refund policy

Last updated: November 12, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after your item is delivered, provided the item is eligible for return under this policy.

You are responsible for arranging return shipping.

You can request cancellation or removal of items from your order for 15 minutes after the order is placed. Custom orders may not be canceled once production has begun.

Custom and personalized orders – Final sale

All custom-made and personalized products are final sale. Because these products are manufactured to the customer's specifications, we do not accept returns, exchanges, or cancellations for changes of mind or customer-provided personalization errors.

Customers are responsible for carefully reviewing all personalization details, including spelling, initials, names, phrases, colors, and customization selections before submitting their order.

Once production has begun, custom orders cannot be canceled or modified.

If 3D Pool Hall makes a manufacturing or personalization error, sends an incorrect item, or your custom product arrives defective or damaged, please contact us. We will work with you to resolve the issue through repair, replacement, or refund as appropriate.

This policy does not limit any rights or remedies that cannot legally be waived.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, contact us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

If the issue is related to a custom or personalized product, please include your order number and photos of the item when contacting us.

Exceptions and non-returnable items

Custom-made and personalized products are non-returnable and non-refundable except where an item is defective, damaged, incorrectly made, not as described, or otherwise subject to a remedy required by applicable law.

Other items may also be ineligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Custom-made and personalized products are not eligible for exchanges due to changes of mind or customer-provided selection errors. Exceptions may apply when 3D Pool Hall has made an error or where required by applicable law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at 3dpoolhall@gmail.com or use the contact details in our contact information policy.